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Privacy Policy

    THIS PRIVACY POLICY MAY CHANGE WITHOUT NOTICE.
    Pacific Health LLC ("We", “Us” & “Our”) are committed to protecting and respecting your privacy. This Privacy Policy sets out the practices and procedures, by which we collect, store, use and disseminate your information.

    Assorted State and Federal American Privacy laws (“ACTS”), the Dietary Supplement Health and Education Act (DSHEA) and the Natural Health Products Regulations (NHPR) apply to Us. We believe the principles set out in the ACTS, DSHEA and NHPR are equal to any other provisions elsewhere regarding privacy, and therefore, We seek to follow the ACTS, DSHEA and NHPR while reaching out to our global audience. Where there is a conflict between the ACTS, DSHEA or NHPR and any other applicable law, the ACTS, DSHEA or NHPR shall prevail.

    This policy (together with Our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

    All capitalized terms will bear the specific definitions noted in this Privacy Policy, or in Our Terms of Use, or in Our Terms of Sale.

    INFORMATION WE MAY COLLECT FROM YOU
    We may collect and process the following data about you:

    • Information that you provide by filling in forms on our site www.candidastore.com (our site). This includes information provided at the time of registering to use our site, purchasing Product/s, subscribing to Our newsletter, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Pacific Health LLC, and when you report a problem with our site. We will also ask you to create a special username and a password so that you may access your account repeatedly, once created.

    • Our site deploys an ordering system on which you may place an order to purchase Product/s advertized on our site, and using which, we collect payment from you against your order/s. We collect your contact information and your payment information with your orders. This contact information is used to ship Products to you, to provide you with regular email updates of interest and to provide you with a regular electronic newsletter. If you wish, you may opt out of such regular email updates or the electronic newsletter by ticking the relevant opt out box situated on the form on which We collect your data.

    • If you contact Us, We may keep a record of that correspondence.

    • We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.

    • Details of transactions you carry out through our site and of the fulfilment of your orders.

    • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that you access.

    IP ADDRESSES
    We may collect information about your computer, including where available your IP address, operating system and browser type, to diagnose problems with our server, for system administration and to report aggregate information to Our advertizers and the merchants who sell their Product/s on our site. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.

    COOKIES
    For the same reason, We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help Us to improve our site and to deliver a better and more personalized service. Some of the cookies We use are essential for the site to operate.

    We may also use cookies to deliver tailored and customized content to you.

    If you register with Us or if you continue to use our site, you agree to Our use of cookies.

    Please note that Our advertizers and merchants may also use cookies, over which We have no control.

    You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, Our system will issue cookies as soon as you visit our site.

    WHERE WE STORE YOUR PERSONAL DATA
    We have instituted specialized security measures to protect your ordering information, particularly your payment related information. These measures are designed to protect such information from loss, misuse or unauthorized alteration. We use a high quality encryption system based on Secure Sockets Layer (SSL) to scramble data that is uploaded or downloaded from our site.

    We also carry out server, network and facility security scans, utilize proprietary encryption algorithms for database storage, incorporate redundant systems, and take regular data backups.

    The data that We collect from you may be transferred to, and stored at, a destination outside the US, Canada and the European Economic Area ("EEA"). It may also be processed by staff operating outside the US, Canada & EEA who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Where We have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorized access.

    MANDATORY USES MADE OF THE INFORMATION
    We use information held about you To carry out Our obligations arising from any Contract entered into between you and Us.

    We may sell, rent or share your data with selected third parties, where such sale, rental or sharing is necessary to process an order that you have placed with us.

    OPTIONAL USES MADE OF THE INFORMATION
    We also use information held about you in the following ways:

    • To ensure that content from our site is presented in the most effective manner for you and for your computer.

    • To provide you with information, products or services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes.

    • To allow you to participate in interactive features of Our service, when you choose to do so.

    • To notify you about changes to Our service or content.

    We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and We or they may contact you about these by post or telephone.

    If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

    If you are a new customer, and where We permit selected third parties to use your data, We (or they) will contact you by electronic means only if you have consented to this.

    We do not disclose information about identifiable individuals to Our advertizers, but We may provide them with aggregate information about Our users (for example, We may inform them that 500 men aged under 30 have clicked on their advertizement on any given day). We may also use such aggregate information to help advertizers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data We have collected from you to enable Us to comply with Our advertizers' wishes by displaying their advertizement to that target audience.

    We do not disclose information about identifiable individuals to Our merchants, except as necessary to process any order you may have placed for a merchant’s Product/s, but We may provide them with aggregate information about Our users (for example, We may inform them that 500 men aged under 30 have clicked to review their Product/s on any given day). We may also use such aggregate information to help merchants sell as per their targets (for example, highlighting evening primrose oil Products on the front page if you are a female between 18 and 50). We may make use of the personal data We have collected from you to enable Us to comply with Our merchant's wishes by displaying their Product/s to their target audience.

    If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant opt out box situated on the form on which We collect your data.

    DISCLOSURE OF YOUR INFORMATION
    We may disclose your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries. We may also disclose your personal information to Our associates, affiliates or Our licensors.

    We may disclose your personal information to third parties:

    • In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.

    • If Pacific Health LLC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

    • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our Terms Of Use and other agreements; or to protect the rights, property, or safety of Pacific Health LLC, Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    YOUR RIGHTS
    You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us.

    Our site may, from time to time, contain links to and from the websites of Our partner networks, advertizers, merchants and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    ACCESS TO INFORMATION
    You have the right to access information held about you. You have the right to remove your data, to update it or to correct it. You can exercise this right at any time by contacting Us. We take reasonable care to maintain your data in up to date format, but will not check the data submitted by you for its factual correctness or up to date-ness.

    DESTRUCTION OF DATA
    You data may be destroyed by Us, based on Our internal retention policies. It will be retained by Us for only such period as is required to fulfil the original or directly related purpose for which it was collected.

    CHANGES TO OUR PRIVACY POLICY
    Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

    CONTACT
    Questions, comments and requests regarding this privacy policy are welcomed and should be sent through the contact details on the website or addressed to:

    Pacific Health LLC
    244 5th Avenue, Suite 2217
    New York, New York 10001.